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FREE SHIPPING TO EU COUNTRIES
1. Free shipping applies to orders over EUR 80 for selected courier services (you will see it after adding to the basket).
2. You also have the express delivery option (2 working days). The price depends on the type of shipment - you will see it in the basket.

FREE SHIPPING TO UK AND SWITZERLAND
1. It is available for orders over EUR 120
2. look below to general information for non-eu customers

FREE SHIPPING TO US 
1. The fixed shipping cost is EUR 26 + 1,5% of order value but for orders over 500 EUR shipping is free.
2. look below to general information for non-eu customers

SHIPPING COSTS FOR OTHER COUNTRIES
1. You will know the cost after adding products to the basket. In the case of small value and size packages, if the price for shipping seems too high, please contact us at orders@poszetka.com - we will offer a cheaper shipping option.
2. look below to general information for non-eu customers

GENERAL INFORMATION FOR NON-EU CUSTOMERS
1. When placing an order, a non-EU customer sees prices with 0% VAT (i.e. 23% less compared to EU prices).
2. Please note that customers are responsible for any customs and import duties and clearance fees (where applicable) in your own country. Please check the duties and clearance fees with local authorities.

RETURNS
Dear Customer, you have 30 days to return the goods (from the moment you receive your order). 45 days for non EU customers.

HOW TO RETURN THE PRODUCTS?
A return can be made in two ways:
1. For our customers with an existing account - by using the return module in the tab of your account.
2. For our customers with no account - by printing and filling the return form (found here: https://www.poszetka.com/eng-returns-and_replacements.html).
In both cases the product needs to be sent, at the customer's expense, to the address:
Poszetka.com, Sokolska 78, 40-087 Katowice (Poland)
3. We can also send you a UPS RETURN LABEL (only available to EU customers). In this case please inform us by e-mail: orders@poszetka.com (specifying the order number in the title). We will send you the price for your acceptance (when we receive the parcel this amount will be deducted from the refund amount). After receiving and printing the courier label, you have to personally take the shipment to a local UPS point.
4. We have launched FREE RETURNS FOR FRANCE (when selecting UPS during placing your order): you do not need to send an e-mail requesting a return label, it will be included with your shipment / Nous avons lancé les retours gratuits pour la France (lors de la sélection d'UPS lors de la passation d'une commande): vous n'avez pas besoin d'envoyer d'e-mail pour demander une étiquette de retour, elle sera incluse avec votre envoi.

IdoSell Trusted Reviews
4.90 / 5.00 5536 reviews
IdoSell Trusted Reviews
2024-10-09
perfect
2024-09-13
Ordered on a thursday, the product was on its way on friday. Beautifully packaged and extremely friendly. Poszetka is my new go-to store for clothing.
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