FAQ

1) Do I need an acount to place an order ?

You don't need account to complete your shooping. If you are registered customer in "Poszetka" you will be able to enjoy the following benefits:

  • Request your return or exchange directly from your account
  • Manage your account details, order history and email preferences and see order status.
  • Be notified when new stock arrives
  • Save your address and card details for faster shopping

2) Purchasing from Poszetka.com:

  • Use menu to choose your accessories. You can also shop by browsing "SELECT STYLE" - section below.
  • If you have found an item, select your size and use the 'ADD TO CART' button.



purchasing poszetka

  • Review the items in your shopping bag by selecting the cost of basket at the top of the page. You can delete items from your shopping bag. In this step you can use your discount code.
  • Click on 'NEXT' to enter your data --- > shipping and paymanet --- > add comment to your order (e.x. about tie bowtie, specification your shipping) --- > Finish your order


3) Shipping costs:

 The costs depend on the selected form of shipping:

  • Polish Mail – Registered priority letter UE countries - 4,5 euro
  • Polish Mail – Registered priority letter non UE countries - 5 euro
  • Courier FedEx/DPD [Germany] - 18 euro
  • Courier FedEx/DPD [Austria, Belgium, Czech Republic, Latvia, Denmark, Estonia, Luksemburg, Hungary, Slovakia] - 21 euro
  • Courier FedEx/DPD [France, Italy, Sweden, UK, Slovenia, Switzerland] - 25 euro
  • Courier FedEx/DPD [Finland, Greece, Spain, Portugal, Norway, Ireland] - 33 euro


4) How do I reset my password

  • If you have forgotten your password follow the 'Forgotten Password' instructions on the 'Create account' page. 

 

5) Payment methods

  • We accept MasterCard, Visa, American Express, Diners Card, Discover Card.
  • You can pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to our shop. Payment is only debited from your card at time of dispatch.
  • We use the SSL encryption technology to store and safely transmit your personal and credit card information through our systems.

 


6) Currency 

  • We are shipping to Europe and your order will be charged in Euros. 

 

7) Taxes

  • Taxes (VAT) are included in the price you pay and no further payment of tax can be due in any other EU country.


8) Security:

  • We use the SSL encryption technology to store and safely transmit your personal and credit card information through our systems.
  • This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
  • You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
  • Our e-commerce platform is IAI Shop, which has been present on the market for over 15 years. Currently they provide services for over 2500 online shops, which only in Poland sell for over 2.5bn PLN gross (about 625mln EUR, 555mln GBP), sending hundreds of thousands of parcels monthly. More about our safety - http://www.idosell.com/uk/shop/safety/

9) How do I return or exchange my order?

  • You have 14 days to decide whether to keep your items. Simply request a returns from your account and then book a collection to send your item(s) back to us.
  • Your refund will either be issued to the original payment method used to place the order or as store credit. 
  • Please note that it can take up to 10 business days for the refund to appear in your account.

 

 

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